Method 9, LLC (“Method 9,” “we,” “our,” or “us”) is committed to safeguarding the privacy of individuals who access and use our websites, digital products, mobile applications, chatbots, and related services (collectively, the “Services”). Built by legal professionals for legal and compliance teams, Method 9 provides governance tools designed to help organizations evaluate, manage, and oversee artificial intelligence responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information and describes the rights available to you under applicable data protection laws.
Information We Collect
We collect personal information that you provide directly to us, information that we automatically collect when you use our Services, and information obtained from third parties. When you register an account, purchase a product, or request more information, you may provide us with personal details such as your name, email address, phone number, job title, company name, and mailing address. If you engage with our support channels, attend an event, participate in a survey, or apply for a career opportunity with us, you may also provide additional information, such as billing details, professional background, or application materials.
When you interact with our Services, we may automatically collect information about your device, browser, and usage patterns. This includes your IP address, device identifiers, the pages you view, the links you click, and the downloads you access. We may also collect data through cookies and other tracking technologies to improve your experience, analyze performance, and deliver relevant content. Certain third-party analytics and advertising providers, including Google Analytics and Mixpanel, may place cookies or similar technologies on your device to support these functions. You may disable cookies in your browser, but doing so may limit functionality of the Services.
We may also obtain information from trusted partners, marketing affiliates, or publicly available sources, which we combine with the information you provide and the information we collect automatically.
How We Use Information
We use the personal information we collect to provide and improve our Services, to fulfill your requests, and to communicate with you. For example, we process your information to deliver downloads, training modules, and templates, to administer billing and payments, and to provide customer support. We also use information to personalize your experience, to send you regulatory updates or product announcements, and to ensure that our Services remain secure, fair, and effective.
Where applicable, we rely on different legal bases for processing personal data. In some cases, we process information with your consent, such as when you subscribe to a newsletter or agree to receive marketing communications. In other cases, processing is necessary to perform a contract, such as providing you with requested Services. We may also process information to comply with legal obligations, such as responding to regulatory inquiries, or where we or a third party have a legitimate interest, such as improving our Services or preventing fraud, provided that such interests are not outweighed by your rights.
Sharing of Information
We may share your personal information with trusted service providers who assist us in delivering the Services, such as payment processors, hosting providers, analytics platforms, and communication partners. These providers are permitted to process your information only as necessary to perform their functions on our behalf. We may disclose information if required to comply with applicable laws or lawful requests by public authorities, including in response to court orders or government regulations. In the event of a corporate transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We may also share information where you have given us explicit consent to do so. Method 9 does not sell personal information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include the ability to access the data we hold about you, request corrections or deletions, restrict or object to certain types of processing, and request a copy of your information in a portable format. If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). If you are located in the European Economic Area or the United Kingdom, you may have rights under the General Data Protection Regulation (GDPR) and related laws. You may exercise these rights by contacting us at privacy@method9.ai. We may request reasonable verification of your identity before fulfilling your request.
You may also opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails. Even if you opt out of marketing, you will continue to receive administrative messages related to your account or use of the Services.
Data Retention
We retain personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of our relationship with you, our contractual obligations, the type of Services provided, and applicable legal requirements. When data is no longer needed, we will delete or anonymize it in a secure manner.
Data Security
We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. These safeguards include encryption, access controls, and monitoring procedures. While we strive to use commercially reasonable measures to protect your data, no system is completely secure. If a data breach occurs, we will follow applicable incident response protocols, including any required notifications to regulators and affected individuals.
International Transfers
Method 9 is headquartered in the United States, and the information we collect may be transferred, stored, or processed outside of your home jurisdiction, including in countries that may not provide the same level of data protection. If you are located in the European Economic Area or the United Kingdom, we will ensure that such transfers comply with applicable data protection laws by using approved transfer mechanisms such as Standard Contractual Clauses.
Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information in violation of this Policy, we will take steps to delete that information promptly.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. Any updates will be posted on this page with the date of the most recent revision. If material changes are made, we will notify you through the Services, by email, or by other means of communication.
Contact Us
If you have any questions about this Privacy Policy or how Method 9 handles your information, you may contact us by email at privacy@method9.ai or by mailing us at:Method 9, LLC
Attn: Privacy Team
[Insert Mailing Address]